0300 SDH Devlepments Patient Survery 2020 Online Forms Current User: Not Logged In
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Torbay Hospital Outpatient Pharmacy Patient Questionnaire
This section is about why you used the pharmacy
Q1. Why did you use the pharmacy service?
To obtain a prescription for:
Yourself
Someone else
Both
Other
If other, please specify:
If you did not have a prescription please go to Q3.
Q2. If you had a prescription delivered today, how satisfied were you with the time it took to provide your
prescription?
Not at all satisfied
Not very satisfied
Fairly satisfied
Very satisfied
This section is about the pharmacy and the staff who work there
Q3. Thinking about any previous use of the pharmacy, as well as todays,
how would you rate the pharmacy on the following factors?
(Please tick one box for each aspect of the pharmacy listed below, to
show how good or poor you think it is)
a) The ease of contacting the pharmacy
b) The ease of being able to speak to a pharmacist
c) Having in stock the medicines you need
d) The quality of the packaging used for the
delivery of your prescription(s)
e) The condition in which you received your
prescription(s)
f) Having someone available to deal with
any problem with your prescription after it has been
delivered
Very poor
Fairly poor
Fairly good
Very good
Don't know
Q4. Thinking about any previous visits, how would you rate
the pharmacy on the following factors?
(Please tick one box for each aspect of the
pharmacy listed below to show how good or poor you think it is.)
a) The cleanliness of the pharmacy
b) The comfort and convenience of the waiting
areas (e.g. seating or standing room)
c) Having in stock the medicine you need
d) Offering a clear and well organised layout
e) How long you have to wait to be served
f) Having somewhere available where you could
speak without being overheard, if you wanted to
Very poor
Fairly poor
Fairly good
Very good
Don't know